سياسة

Return policy: Since the product is raw chicken and sensitive, it cannot be returned or exchanged to maintain food safety standards. There is an exception: 1- If the customer delays and does not receive the order from the delivery person within 12 hours of the delivery person's contact with the customer, we disclaim responsibility and all products are non-returnable or exchangeable. 2- If the products are damaged due to shipping, contact must be made within 12 hours of receiving the order with an explanation of the damages through a photo and video sent to customer service with the order number. 4- If the customer delays or refuses to receive the order and return it to us, the order is considered complete and the customer has no right to request a return due to the sensitivity of the product. We adhere to this exchange and return policy to ensure customer satisfaction and provide high-quality service. Exchange policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product provided by the store within 6 hours of receiving the product, and cannot exchange the product after 6 hours (Riyadh city only). 2- To exchange the product, it must be in good condition and the consumer must not have used the product or benefited from it, and the store has the right to inspect the product before exchanging to ensure its safety. The consumer bears the cost of shipping if they want to exchange the product (Riyadh city only).